Elements and Performance Criteria
- Provide general overview of the Australian wine industry
- Provide a brief history of Australian viticulture and wine production to visitors on request
- Identify the main wine grape growing regions of Australia and explain distinguishing features in response to visitor enquiries
- Describe the position of Australian wines in relation to world markets
- Explain the risk from visitors bringing phylloxera into quarantine areas and describe procedures for controlling and minimising this risk
- Identify and comply with workplace requirements for visitor access, health and safety in the workplace and the provision of information
- Provide general regional information
- Identify and describe grape varieties commonly grown in the region
- Explain the location of tourist information centre and other local tourist attractions to visitors and provide information about special events
- Provide a brief outline of local history to visitors
- Maintain current details about local facilities and provide to visitors on request
- Provide contact names and locations of local wineries to visitors on request
- Access and provide current local tourist information brochures and online information
- Provide general information about the organisation and its products
- Provide a brief history of the organisation to visitors
- Explain the role of the cellar door operations within the workplace
- Identify the countries to which workplace products are exported and provide information about exported products to visitors
- Explain the Australian wine awards system to visitors and application to the workplace product range
- Explain key wine industry bodies, events and their functions to visitors